Customer Service Policies

If you have additional questions that are not covered here, please see our page of
Frequently Asked Questions.

Payments

I accept online payments from your personal checking account or credit card through PayPal as well as personal checks and money orders. Once you place your order through the shopping cart, you will be directed to PayPal or given instructions on where to send a check or money order. Orders will only be shipped once payment has been received in full and any personal checks have cleared the bank. California residents must pay sales tax of 8.25%.

Shipping

Your order confirmation will include the date I expect your order to go out, but this is always an estimate only. Most orders are shipped via U.S. Postal Service Priority Mail with delivery confirmation (the fee is included in the rates listed below). First Class mail is available for orders under 13 oz. (less than 5 pairs of Poquito Pants™). Insurance is available for an additional fee and is encouraged. I will not be responsible for any orders shipped without insurance. There are no handling fees, but your shipping fee will include the weight of packaging. I can ship to almost everywhere in the world via Airmail Parcel Post; please contact me for international shipping information. Home Sewing Patterns include 1st class or Airmail Letter shipping and Priority Mail is available for an additional fee.

Return Policy

I want your order to be perfect. I inspect all items for flaws, but in the event that you receive a defective product, I will repair or replace damaged items that are unworn and unwashed, if you notify me within 2 weeks of receiving the damaged item. Please contact me before returning any items, as I will not accept any returns without prior notification. I do not accept returns on pants that are the wrong size, so please measure your child to insure you are buying the correct size.

*Please note that Poquito Pants™ are for personal use only. The Poquito Pants™ pattern is copyrighted and any unauthorized sale of the pattern or pants made from that pattern is unlawful and will be prosecuted. If you have any questions about the terms of use, please contact me.